FMSDelete your account and data
You can delete your FMS account without contacting us. This page exists so the option is available on the web as well as in the app.
In the app (fastest)
- Open FMS and sign in as the parent who owns the family.
- Go to Profile, then Account.
- Choose Delete account and confirm with your parent PIN.
- Confirm once more. Deletion starts immediately.
By request on the web
If you cannot sign in, email us from the address on the account and ask for deletion. We verify that you control the address before acting, then confirm in writing when it is done.
Request deletion by emailDeleting one child rather than the whole family
Removing a single child’s profile deletes that child’s usage history, tasks and star balance, and unmanages their devices, while the rest of the family account continues. A child cannot delete their own profile or the family account — that would hand any child a one-tap way out of supervision.
What deletion removes
- Parent and child profiles, names and avatars
- Email addresses and authentication credentials
- Every managed device and its configuration
- App usage history and screen-time records
- Tasks, star balances and family unit balances
- Push notification tokens and session tokens
What we keep, and why
- Records we are legally required to retain, such as invoices and tax records for a paid subscription, kept for the statutory period and used for nothing else.
- Security and abuse logs, retained briefly in a form not tied to your profile.
- Backups, which expire on their own rolling schedule — see the Privacy Policy for the exact window.
How long it takes
Your account stops working immediately and managed devices are released. Data is erased from live systems within 30 days and cycles out of backups within the backup retention window stated in the Privacy Policy.